Digital product maintenance: stability and continuous support

In previous articles we introduced our early validation (Kickstart) and strategic iteration (Growth) services. There is a third phase that comes into play once a product is live and operating: digital product maintenance in production.

Once a product goes live, maintenance stops being optional. Costs start from day one and are required to ensure a stable, secure, and sustainable operation over time.

What digital product maintenance in production means

Digital product maintenance refers to the set of ongoing activities required to keep a launched product running reliably as it evolves in real-world conditions.

At Nomu Labs, this service is delivered through Production Maintenance & Support, with a clear goal: protect and stabilize products in production without interfering with new feature development.

Maintenance is not about adding new value. It is about preserving the value that already exists.

What the software maintenance service includes

Our digital product maintenance service covers all critical elements required for operating a product in production:

• Infrastructure management

• Continuous system monitoring

• Security updates

• Bug fixes in production

• Uptime guarantee

• Technical debt management

• Platform and dependency updates

  
  

This maintenance work is fully independent from any development cycle or product iteration.

Structured maintenance vs reactive support

One of the most common problems in digital products in production is reactive support. Handling incidents on a case-by-case basis, without structure or clear agreements, leads to constant interruptions and accumulated technical debt.

Structured digital product maintenance avoids this pattern. The focus is on prevention and operational stability, not on reacting late to critical failures.

This approach protects:

• The focus of the technical team

• Product stability in production

• Support quality in the medium and long term

Why digital product maintenance is critical

Digital products in production require constant care. Without maintenance, issues do not disappear, they compound.

Digital product maintenance enables:

• Stable and secure operations

• Predictable costs from launch onward

• Reduced operational risk

• Consistent technical quality in production

Products in production need continuous care. Maintenance is the foundation that allows a product to keep running without compromising the team or the business.

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